Exchange & Refund Policy

Company: THE PONYTALE PLT (LLP0012394-LGN)

We allow SAME product exchange only, exceptional case prevails.

NO payment received is refundable, exceptional case prevails.

All items are checked for manufacturing defects before shipment [a manufacturing defect does not include stray thread/glue or removable dirt]. In any unfortunate case which you may receive an unsatisfactory item due to manufacturing defect, you must return the item for exchange within 7 business days from the day that you received your item.


Item must be returned in new, unworn, unwashed & unaltered condition. It must also be returned in its original packaging with all tags remain intact. Return must be proved by a snapshot of consignment note that shows our company address as consignee.

Once we received your return, your exchange will be processed within 7 business days.

The cost of returning the item to us is on your responsibility.
The cost of sending the item to you is on our responsibility.